Legal · effective 20 September 2026
Privacy policy
What PHRONEN stores, where it lives, how long it is kept, and what never leaves your devices.
- What we collect
Your account (name, email, organisation), the devices you enrol, the outcomes you ask for, the record of what PHRONEN did (task events and evidence), your standing responsibilities, your credit ledger, and support conversations. Product telemetry is limited to reliability signals such as errors.
- What stays on your devices
Your files stay on the device. A local record may keep names, kinds, sizes and times for folders you have allowed, so work can continue on that computer. File contents are not kept in that record. Credential stores, keys and other people’s accounts are not opened. You can delete the record from Data & privacy; that does not delete your files.
- Connected applications
Mail, calendar, files and chat are used only for an account you authorize, and only for the access you grant. A second account is not mixed in. Sending, paying, deleting and deploying still stop for your confirmation.
- What you are shown
You see the work, the credits it used, and the result. You are not shown how a reply was produced, what it cost us to run, or the internal systems behind it.
- How we use it
To run the service, to do the work you ask for, to bill in credits, to support you, and to keep the service reliable. Nothing from your organisation is used to train models.
- When something leaves a device
When a step needs an outside model or service, only what that step needs is sent, and the step is marked as leaving the device in the record.
- Where it lives
On infrastructure we operate. A choice of region is planned and not yet offered.
- How long
Account and organisation data for as long as your account exists. Task records, evidence records and the audit trail are kept so your organisation can read its own history; deleting your organisation deletes them. Custom retention is planned.
- Your rights
Access, correction and deletion. Write to privacy@phronen.ai; we answer within 30 days and usually much sooner.
- Security
Passwords and API keys are stored hashed. Traffic is encrypted in transit. Each device holds its own key in its platform’s secure store. PHRONEN has not yet completed a third-party audit and claims no certification; see phronen.ai/security.
- Changes
Organisation owners are told about material changes at least 30 days before they take effect.